Clay noticed that the client had some very deep-seated issues and was frankly a bit afraid of what the client may do in response to overwhelming difficulties. Clay restored hope in the client by helping the client to understand issues that Clay's experience with house fires gives him a unique perspective. Clay not only bought him lunch to talk through some plans, but called TIP for backup resources days after the fire, and is meeting again the next day for lunch again and offers to help him with resources such as attempting to secure data from hardware that was left in the house fire, restoring soot and water impacted instruments, get a new driver's license, etc. He went way above and beyond to help the client. Submitted by,
F.I.R.E. did a fantastic repair job on my burned out duplex. They were fast and very efficient and saved me from being stressed out.
Thank you for everythings that you and your company did for our family during difficult time. You gave us the comfort to know that things are taking care of and our house will get rebuild. You are very good at your job. I have learned things from you. You're good taking care of issues and find the solutions for anything to meet the client's needs.
We called several fire restoration companies, and we got sent to a voicemail or transferred from person to person. When we called Fire Industry Restoration Experts, they were extremely helpful from the moment they took our call. Greg was extremely knowledgeable about fire restoration and the process to restore it. They evaluated the area in concern right away and set us up for treatment to restore the space to a safe functioning room again. Their communication throughout the entire process was phenomenal. We would highly recommend them to any homeowner or contractor for assistance in fire restoration. They truly deserve a 10-star rating!
The care and concern this company showed myself and my family was above and beyond my expectations. David Reed was amazing and brought this house back from the ashes and became our friend in the process. I would highly recommend FIRE for anyone if they want to be taken care of.
Scott, Thanks for putting up with us and for all your hard work. We'd still be without a kitchen if it wasn't for your efforts and organization skills! Merry Christmas and Happy New Year! God bless,
From the day of the fire until we moved back into our home the experience with FIRE Restoration has been outstanding. Clay was our 1st contact & extremely helpful & caring. He helped secure our house & was only a phone call away if we needed him. John and Troy were our project managers & helped us plan out the restoration. John scheduled the work to be done & keeped everyone on schedule while keeping us updated on the progress. Tim helped us navigate our way through the insurance process & payments. Everyone we worked with was professional, kind & helped us get back into our house (with a special thank you to John for a exceptional job). The house is beautiful & we feel as though we have made new friends during the re-build. Thank you.
Easy to work with, always answered phone calls promptly. Any concerns were addressed. Would recommend them sincerely.
Last February my home was destroyed by a fire. Most of us only go through this once and at the time I had no idea what to expect. Greg and his team did the board up, they were professional and Greg went out of his way to explain what he was doing and why he was doing it. It made all the difference and was one less bit of chaos I had to worry about.
David and FIRE Crew, Thank you for the beautiful home you built on Cappone in Sherwood after the fire disaster. We are very impressed with the new design, workmanship, and attention to detail. You worked with us on our requested design and product changes. We give you permission to use us as a reference.
I was very happy with David Reed, my contractor. Overall, he attended to every concern I had and did his best to meet my hopes and wishes. FIRE Restoration did a good job too. Thank you!